Description: Close to the Customer - 25 Management Tips from the Other Side of the CounterJames H. Donnelly, Jr. 25 real-life episodes recounting actual experiences as he and others interacted with a variety of organizations. From retailers to hotel management, everyone who has ever been told "it's company policy!" or "That's not my job!" will enjoy the insightful stories that Donnelly provides.The author relates true-life experiences dealing with a variety of organizations to present valuable lessons in satisfying customers and managing people. Providing guidelines to keep customers happy, this text shows the key areas where companies must improve performance before they can improve their level of customer satisfaction. It covers what customers know about satisfying customers and what customers know about managing people and leadership.
Price: 4 USD
Location: Arden, North Carolina
End Time: 2024-08-30T19:07:19.000Z
Shipping Cost: 0 USD
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Book Title: Close to the Customer
Author: James Donnelly
Language: English
Genre: Management
