Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:Customer Relationship Management: Organizational And Technological PerspectivesISBN13:9783642078859ISBN10:3642078850Author:Rajola, Federico (Author)Description:Companies And Financial Institutions Are Employing Operational Information Systems In An Efficient Way While They Have Consolidated A Strong Level Of Knowledge In Management Information Systems, There Is Still A Lack Of Knowledge On The Right Way To Apply Customer Relationship Management (Crm) Systems Under A Business Perspective Most Of The Companies Are Still Having Problems In Evaluating How Crm Can Meet With The Expected Results The Level Of Complexity Is Perceived Both Under A Technological And Organizational Point Of View A Complete Innovation Process And Heavy Change Management Initiatives Should Be Ensured In Order To Have Effective And Successful Systems This Book Offers A Solid Theoretical And Practical Perspective On How To Face Crm Projects, Describing The Most Appropriate Technologies And Organizational Issues That Have To Be Considered Some Explaining Cases Have Been Included As Well Binding:Paperback, PaperbackPublisher:SPRINGER NATUREPublication Date:2012-03-14Weight:0.6 lbsDimensions:0.4'' H x 9.21'' L x 6.14'' WNumber of Pages:172Language:English
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Book Title: Customer Relationship Management: Organizational And Technol...
Item Length: 9.3in.
Item Height: 0.2in.
Item Width: 6.1in.
Author: Federico Rajola
Publication Name: Customer Relationship Management : Organizational and Technological Perspectives
Format: Trade Paperback
Language: English
Publisher: Springer Berlin / Heidelberg
Publication Year: 2012
Type: Textbook
Item Weight: 10.4 Oz
Number of Pages: Xi, 172 Pages
