Description: GREAT CONDITION The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask"We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:· Decipher the underlying structure of every difficult conversation· Start a conversation without defensiveness· Listen for the meaning of what is not said· Stay balanced in the face of attacks and accusations· Move from emotion to productive problem solving
Price: 3.99 USD
Location: Acworth, Georgia
End Time: 2024-12-15T13:44:42.000Z
Shipping Cost: 4.63 USD
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Number of Pages: 352 Pages
Language: English
Publication Name: Difficult Conversations : How to Discuss What Matters Most
Publisher: Penguin Publishing Group
Item Height: 0.6 in
Subject: Communication Studies, Management Science, Interpersonal Relations, Personal Growth / Success
Publication Year: 2010
Features: Revised
Type: Textbook
Item Weight: 8.2 Oz
Subject Area: Language Arts & Disciplines, Self-Help, Psychology, Business & Economics
Item Length: 7.8 in
Author: Douglas Stone, Bruce Patton, Sheila Heen
Item Width: 5.1 in
Format: Uk-B Format Paperback
