Description: Difficult Conversations : How to Discuss What Matters Most, Paperback by Stone, Douglas; Patton, Bruce; Heen, Sheila; Fisher, Roger (FRW), ISBN 014313759X, ISBN-13 9780143137597, Brand New, Free shipping in the US "The 10th-anniversary edition of the New York Times business bestseller--now updated with "Answers to Ten Questions People Ask." We attempt or avoid difficult conversations every day--whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to: ¨ Decipher the underlying structure of every difficult conversation ¨ Start a conversation without defensiveness ¨ Listen for the meaning of what is not said ¨ Stay balanced in the face of attacks and accusations ¨ Move from emotion to productive problem solving"--
Price: 19.56 USD
Location: Jessup, Maryland
End Time: 2024-11-16T16:43:50.000Z
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 14 Days
Refund will be given as: Money Back
Book Title: Difficult Conversations : How to Discuss What Matters Most
Number of Pages: 400 Pages
Language: English
Publisher: Penguin Publishing Group
Topic: General, Management Science, Interpersonal Relations, Personal Growth / Success
Item Height: 0.8 in
Publication Year: 2023
Features: Revised
Genre: Self-Help, Psychology, Business & Economics
Item Weight: 9.6 Oz
Author: Douglas Stone, Bruce Patton, Sheila Heen
Item Length: 7.7 in
Item Width: 5.1 in
Format: Trade Paperback
