Description: Perfect Phrases for Customer Service, Paperback by Bacal, Robert, ISBN 0071745068, ISBN-13 9780071745062, Like New Used, Free shipping in the US
THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME
Youve heard it a million times: "The customer is always right." But let’s face it--sometimes the customer is misinformed, confused, or downright difficult. The ability to handle such customers is what separates the serious professional from the average employee.
Perfect Phrases for Customer Service, second edition, provides the language you need for everyday customer service situations--and includes simple, effective techniques that can help you meet even the most demanding customer needs. Master the most effective words and phrases for:
- Defusing bad situations before they get worse
- Handling complaints patiently and professionally
- Satisfying customers and increasing sales
- Building long-term relationships with important customers
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Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 14 Days
Refund will be given as: Money Back
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Edition: 2
Book Title: Perfect Phrases for Customer Service, Second Edition
Number of Pages: 256 Pages
Language: English
Publisher: Mcgraw-Hill Education
Topic: Training, Customer Relations
Item Height: 0.5 in
Publication Year: 2010
Illustrator: Yes
Features: Revised
Genre: Business & Economics
Item Weight: 9.2 Oz
Item Length: 8 in
Author: Robert Bacal
Item Width: 5 in
Format: Trade Paperback
