Practical Zendesk Administration 2ed: A World-Class Customer Service Platform by

Description: FREE SHIPPING UK WIDE Practical Zendesk Administration 2ed by Stafford Vaughan, Anton De Young Implementing the Zendesk customer service software as part of your companys operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. FORMAT Paperback LANGUAGE English CONDITION Brand New Publisher Description Implementing Zendesk as part of your companys operations can be a time-consuming process. This hands-on guide helps you shorten the process considerably, with best practices distilled from the authors years of training companies how to set up and use Zendesk. Youll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your companys needs and processes. And through real life examples of how other customers use the product, you can determine how best to put Zendesk into practice. Customize your Zendesk customer service tool with your brand Create tickets using email, voice, chat, feedback tabs, and social media Implement security measures, including safe login from social media sites Generate profiles and permissions for your Zendesk customers, agents, and administrators Understand the data capture lifecycle, and control fields your customers need to fill out Apply techniques for making your agent process more efficient Modify Zendesk to reflect your existing customer service process Use forums to provide self-service support for your customers Configure Zendesk while you read this book Author Biography Stafford Vaughan started computer programming at an early age. He grew up near Sydney, Australia, and found his first job at CustomWare, a software services company that specializes in the technology of fast growing software companies. In his time at CustomWare, Stafford has personally established the training departments of several companies, including Zendesk, Atlassian, and GoodData, and authored several of the official training programs for software products including Zendesk, JIRA, Confluence, GreenHopper, and GoodData. As an educator, Stafford has delivered training sessions to more than a thousand organizations in 15 countries, including NASA, the Pentagon, the United Nations in Geneva, Harvard University, Stanford Graduate School of Business, Groupon, the US Department of Commerce, Sun Microsystems, and Wells Fargo Bank. Stafford holds a Bachelor of Software Engineering degree from the University of Newcastle, he is a CompTIA Certified Technical Trainer (CTT+), a Sun Certified Programmer for the Java 2 Platform (Standard Edition 5.0), a Microsoft Certified Application Specialist (PowerPoint 2007), and an Adobe Certified Expert (Photoshop CS5). Stafford currently lives in San Francisco and works in Silicon Valley. In his spare time he is a keen hiker and serves as a volunteer mentor at the San Francisco SPCA. Long Description Implementing Zendesk as part of your companys operations can be a time-consuming process. This hands-on guide helps you shorten the process considerably, with best practices distilled from the authors years of training companies how to set up and use Zendesk. Youll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your companys needs and processes. And through real life examples of how other customers use the product, you can determine how best to put Zendesk into practice. Customize your Zendesk customer service tool with your brand Create tickets using email, voice, chat, feedback tabs, and social media Implement security measures, including safe login from social media sites Generate profiles and permissions for your Zendesk customers, agents, and administrators Understand the data capture lifecycle, and control fields your customers need to fill out Apply techniques for making your agent process more efficient Modify Zendesk to reflect your existing customer service process Use forums to provide self-service support for your customers Configure Zendesk while you read this book Promotional "Headline" A World-Class Customer Service Platform Details ISBN1491900695 Author Anton De Young Year 2014 ISBN-10 1491900695 ISBN-13 9781491900697 Format Paperback Media Book Pages 196 Edition 2nd Subtitle A World-Class Customer Service Platform Place of Publication Sebastopol Country of Publication United States Replaces 9781449343644 DEWEY 658.812 Illustrations black & white illustrations Short Title PRAC ZENDESK ADMINISTRATION 2/ Language English AU Release Date 2014-05-23 NZ Release Date 2014-05-23 Imprint OReilly Media UK Release Date 2014-06-10 Publisher OReilly Media Audience Professional & Vocational Publication Date 2014-06-24 US Release Date 2014-06-24 We've got this At The Nile, if you're looking for it, we've got it. 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