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Practical Zendesk Administration, Paperback by Vaughan, Stafford; De Young, A...

Description: Practical Zendesk Administration, Paperback by Vaughan, Stafford; De Young, Anton, ISBN 1491900695, ISBN-13 9781491900697, Brand New, Free shipping in the US

Implementing the Zendesk customer service software as part of your company’s operations can be time-consuming, but with the best practices and advice in this hands-on guide, you can shorten the procedure considerably. You’ll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how to configure it to match your company’s needs and processes.

Written by written by two experienced Zendesk product trainers, this book is distilled from years of working in the trenches, launching customer implementations, and answering thousands of questions from participants throughout the world. With it, you’ll be able to determine the best way to put Zendesk’s vast potential to work for your company.

  • Apply custom branding to your user-facing support portal
  • Mitigate risk by implementing various Zendesk security features
  • Manage profiles and permissions for users, agents, and administrators
  • Create tickets from email, voice, chat, feedback tabs, and social media
  • Capture and classify help requests through standard and custom fields
  • Use techniques to build an efficient agent support process
  • Automate your business rules in Zendesk to streamline your workflow
  • Provide your customers with self-service support

Price: 30.5 USD

Location: Jessup, Maryland

End Time: 2025-01-07T01:42:21.000Z

Shipping Cost: 0 USD

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Practical Zendesk Administration, Paperback by Vaughan, Stafford; De Young, A...

Item Specifics

Return shipping will be paid by: Buyer

All returns accepted: Returns Accepted

Item must be returned within: 14 Days

Refund will be given as: Money Back

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Book Title: Practical Zendesk Administration

Number of Pages: 193 Pages

Publication Name: Practical Zendesk Administration : a World-Class Customer Service Platform

Language: English

Publisher: O'reilly Media, Incorporated

Publication Year: 2014

Subject: System Administration / General, Management Information Systems, Customer Relations, General, Enterprise Applications / General, Information Technology

Item Height: 0.6 in

Item Weight: 12.3 Oz

Type: Textbook

Author: Anton De Young, Stafford Vaughan

Subject Area: Computers, Business & Economics

Item Length: 9.1 in

Item Width: 7.5 in

Format: Trade Paperback

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