Service Quality Management in Hospitality, Tourism, and Leisure

Description: Service Quality Management in Hospitality, Tourism, and Leisure Please note: this item is printed on demand and will take extra time before it can be dispatched to you (up to 20 working days). Author(s): Connie Mok, Beverley Sparks, Jay Kadampully Format: Hardback Publisher: Taylor & Francis Inc, United States Imprint: Routledge ISBN-13: 9780789007261, 978-0789007261 Synopsis Does your staff deliver the highest quality service possible?Customers today expect a very high overall level of service in hospitality, tourism, and leisure. Competition in these fields will thus be driven by strategies focusing on quality of service to add value, as opposed to product or price differentiation. Service Quality Management in Hospitality, Tourism, and Leisure highlights concepts and strategies that will improve the delivery of hospitality services, and provides clear and simple explanations of theoretical concepts as well as their practical applications! Practitioners and educators alike will find this book to be invaluable in their businesses and in preparing students for the business [url] essential book provides you with clear, comprehensive explanations of theoretical concepts and methods that will give you the competitive edge in this fast-changing field. Topics covered include: services management marketing operations management human resources management service quality management Service Quality Management in Hospitality, Tourism, and Leisure brings together an array of pertinent materials that will measure and enhance customer satisfaction and help you provide superior hospitality services, and groups them in easy-to-use clusters for quick reference.

Price: 158.66 GBP

Location: Aldershot

End Time: 2024-12-26T09:02:21.000Z

Shipping Cost: 49.11 GBP