Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:Service Systems ImplementationISBN13:9781441979032ISBN10:1441979034Author:Demirkan, Haluk (Editor), Spohrer, James C. (Editor), Krishna, Vikas (Editor)Description:Service Systems Implementation Provides The Latest Applications And Practices Aimed At Improving The Key Performance Indicators Of Service Sytems, Especially Those Related To Service Quality, Service Productivity, Regulatory Compliance, And Sustainable Service Innovation The Book Presents Action-Oriented, Application-Oriented, Design Science-Oriented (Artifacts Building: Constructs, Models, Methods And Instantiations) And Case Study-Oriented Research With Actionable Results By Illustratating Techniques That Can Be Employed In Large Scale, Real World Examples The Case Studies Will Help Visualize Service Systems Along The Four Key Dimensions Of People, Information, Technology And Value Propositions Which Can Help Enable Better Integration Between Them Towards Higher Value Propositions The Chapters, Written By Leading Experts In The Field, Examine A Wide Range Of Substantive Issues And Implementations Related To Service Science In Various Industries These Contributions Also Showcase The Application Of An Array Of Research Methods, Including Surveys, Experiments, Design Science, Case Studies And Frameworks, Providing The Reader With Insights And Guidelines To Assist In Building Their Own Service Systems, And Thus, Moving Toward A More Favorable Service Customer And Provider Experience Service Systems Implementation, Along With Its Companion Text, The Science Of Service Systems, Is Designed To Present Multidisciplinary And Multisectoral Perspectives On The Nature Of Service Systems, On Research And Practice In Service, And On The Future Directions To Advance Service Science These Two Volumes Compose A Collection Of Articles From Those Involved In The Emerging Area Known As Service Science Binding:Hardcover, HardcoverPublisher:SPRINGER NATUREPublication Date:2011-02-14Weight:1.42 lbsDimensions:0.75'' H x 9.21'' L x 6.14'' WNumber of Pages:310Language:English
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Book Title: Service Systems Implementation
Item Length: 9.3in
Item Width: 6.1in
Author: James C. Spohrer
Publication Name: Service Systems Implementation
Format: Hardcover
Language: English
Publisher: Springer
Series: Service Science: Research and Innovations in the Service Economy Ser.
Publication Year: 2011
Type: Textbook
Item Weight: 50.4 Oz
Number of Pages: Xxvi, 310 Pages
