The Practical Guide To World-Class It Service Management

Description: Please refer to the section BELOW (and NOT ABOVE) this line for the product details - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - Title:The Practical Guide To World-Class It Service ManagementISBN13:9780578188980ISBN10:0578188988Author:Smith, Kevin J. (Author)Description:Take A Behind-The-Scenes Look At The Past, Present, And Future Of It Service Management And Set Your Organization On A Path To World-Class Service Desk And Itsm This Guide Contains 6 Core And 12 World-Class Processes Each Of Which Is Described In Chapters That Provide A Logical View Of The Element Itself And Why It Is Important To The Organization, Along With A Flexible Process Model That Can Be Adapted To Most Businesses And How The Process Works In Practice-Plus Proven And Practical Models And Tips For Success From High-Performing Organizations On Implementing The Process The Technical Content Takes A Mid-Level View To Be Useful To A Broader Group Of Readers And Is Complemented By Other Relevant Chapters, Including: -A Brief History Of It Service Management -Understanding Itil, Cobit, And Iso -The Consumerization Of It -Making Sense Of Cloud And On-Premise -Enterprise Service Management -A Culture Of Excellence -An Approach To Leverage Technology -The Exploration Of Service Automation The Practical Guide To World-Class It Service Management Also Examines The Future Of It Service Management And Where This Exciting Journey Is Likely To Lead Binding:Hardcover, HardcoverPublisher:Anima GroupPublication Date:2017-03-14Weight:1.72 lbsDimensions:1'' H x 9.02'' L x 5.98'' WNumber of Pages:460Language:English

Price: 43.39 USD

Location: USA

End Time: 2024-11-22T00:50:21.000Z

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