Description: The Ultimate Question: Driving Good Profits and True Growth Reichheld, Fred CEOs regularly announce ambitious growth targets, then fail to achieve them. The reason? Their growing addiction to bad profits. These corporate steroids boost short-term earnings but alienate customers. They undermine growth by creating legions of detractorscustomers who complain loudly about the company and switch to competitors at the earliest opportunity. Based on extensive research, The Ultimate Question shows how companies can rigorously measure Net Promoter statistics, help managers improve them, and create communities of passionate advocates that stimulate innovation. Vivid stories from leading-edge organizations illustrate the ideas in practice. Practical and compelling, this is the one bookand the one toolno growth-minded leader can afford to miss. Features Used Book in Good Condition Anthem Books Difference Great quality used items! We aim to exceed expectations on every order with quick shipping and extra attention to quality packaging! Competitive Pricing With our dynamic pricing model, our prices are always competitive. Our prices are some of the lowest that you will find on the internet. Rest assured that you're getting a good deal when purchasing with us. 30-day Money Back Guarantee We are committed to making sure that you leave this transaction satisfied. If you're unhappy with the product for any reason, you may return it back for your money-back or a replacement within 30 days. No questions asked!
Price: 11.5 USD
Location: Phoenix, Arizona
End Time: 2024-10-11T07:08:04.000Z
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Item Specifics
Restocking Fee: No
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 30 Days
Refund will be given as: Money Back
Binding: hardcover
Brand: Harvard Business Review Press
Unspsc Code: 55101500
Publication Date: 2006-03-02T00:00:01Z
Supplier Declared Dg Hz Regulation: not_applicable
Edition Number: 1
Item Name: The Ultimate Question: Driving Good Profits and True Growth
Product Site Launch Date: 2006-10-05T09:33:40-00:00
Pages: 224
Target Audience: General/trade
Number Of Items: 1
Edition: 1
MPN: 31681
Style: ABIS_BOOK
Book Title: Ultimate Question : Driving Good Profits and True Growth
Number of Pages: 224 Pages
Language: English
Publisher: Harvard Business Review Press
Topic: Leadership, Customer Relations, Personal Success, Motivational, Development / Business Development, Management
Item Height: 0.9 in
Publication Year: 2006
Illustrator: Yes
Genre: Business & Economics
Item Weight: 16.5 Oz
Item Length: 9.5 in
Author: Fred F. Reichheld
Item Width: 6.4 in
Format: Hardcover
