Description: Trade Technicians Soft Skills Manual, Paperback by Coscia, Steve, ISBN 1111313814, ISBN-13 9781111313814, Like New Used, Free shipping in the US Learning to express yourself in a positive and professional way can be an art-form. THE TRADE TECHNICIANS SOFT SKILLS MANUAL, teaches these important soft skills with line drawings, photographs, and anecdotes from real case studies. This approach makes the subject area approachable while engaging the reader. The anecdotes are followed by explanations of proven service behaviors, along with proven standards, practice tips, forms, documents and checklists complete the text to teach technicians the fine art of customer service. Based on more than 30 years of studies and field research, this text teaches the skills needed for a trade technician to advance in their careers and differentiate themselves from others in their field. THE TRADE TECHNICIANS SOFT SKILLS MANUAL is written by Steve Coscia, a motivational speaker who managed a technical support team for more than 20 years and has used these techniques and practices to advance his own career as an industry expert.
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Book Title: Trade Technicians Soft Skills Manual
Number of Pages: 128 Pages
Publication Name: Trade Technician's Soft Skills Manual
Language: English
Publisher: Delamr Cengage Learning
Publication Year: 2011
Subject: Industries / Construction, Customer Relations, Technical & Manufacturing Industries & Trades, Construction / Heating, Ventilation & Air Conditioning
Item Height: 0.4 in
Features: New Edition
Item Weight: 5.6 Oz
Type: Textbook
Author: Steve Coscia
Subject Area: Technology & Engineering, Business & Economics
Item Length: 9 in
Item Width: 6 in
Series: Mindtap Course List Ser.
Format: Trade Paperback
